Our Services

Market Expertise

Our team is brimming with call center veterans who have worked with a variety of companies across many industries. Our consultants can quickly learn what's unique about your business and focus on achieving your specific business objectives, regardless of the market you represent.

Meeting

We utilize our knowledge and expertise of offshore outsourcing and project management to provide you with the highest quality customer contact support solution. You can rely on our leadership team's extensive operational management knowledge to help you quickly maximize the overall effectiveness, benefits, and financial rewards of outsourcing with Center In A Box.

We will consult with you every step and phase of the entire outsourcing cycle. We will partner with you to completely understand, analyze, and create a feasibility evaluation of exactly what you are looking to accomplish with your project. We will develop a custom and concrete outsourcing strategy that will support the ongoing management and conduct during the entire life of your Call Center(s).

We provide Training, Certifications, Consulting, Marketing Support and Strategies, Business Development, Coop New Clients and Revenue Sharing Partnerships, Buying & Selling of Leads, New Center Design and Set Up-Installations, Remote Technology Solutions, PBX and Dialer Outsourcing, Online CRM and Unlimited Calling Plans.

We bring our experience in these industries to client projects:

  • Real Estate Companies
  • Hotels & Resorts
  • Real Estate Developers
  • Property Management Companies
  • Travel Industry
  • Transportation
  • Financial Services
  • Utilities
  • Telecommunications
  • Healthcare
  • Insurance
  • Manufacturing
  • Retail/Distribution
  • Entertainment
  • Associations and Nonprofits
  • Government
  • Technology/High Tech
  • Education
  • Consumer Goods
  • Business-to-Business Sales/Service
  • Business-to-Consumer Sales/Service

 

Our expertise is wide spread, covering business, operations, and technology strategy and execution. Here are some of our specialties:

  • Telecommunications – E-1’s, T-1’s, Frame Relay, Wholesale Minutes, VOIP, Remote PBX Servers, Unlimited US & Canada Call plans, Remote Dialer Licenses.
  • Remote Technology Platforms & Backbones
  • Strategy – technology, telecommunications, vendors, sourcing, new centers, consolidating centers, multi-site, remote locations, home agents etc.
  • Assessment and roadmap – people, process, and technology changes
  • Requirements and vendor/technology evaluations
  • Metrics strategy Business cases
  • Organizational and support model design
  • Process design
  • Business continuity/disaster recovery planning
  • Execution of strategic plans

 

Team Working

 

Data Center Tecnology
World class service